Terms and Conditions

RentaGeek - Terms and Conditions of Service

Smartedge Technologies (Pty) Ltd trading as RentaGeek, (herein referred to as "RentaGeek") provides on-site and remote computer maintenance, support and consulting services (herein referred to as "Services"). The Services provided to the customer are subject to the following terms and conditions. By using any Service provided by RentaGeek the customer accepts these Terms and Conditions.


Appointments and Rates

RentaGeek will provide services to the customer as requested. The customer agrees to pay the relevant rates as follows:

On-Site Support           
R400 per hour or part thereof and R3.00 per kilometre travel reimbursement. The travel reimbursement is a one-way charge from the nearest RentaGeek office to the customer.

Remote Support           
R100 per 15 minutes.

RentaGeek reserves the right to amend these charges without notice and to vary the rates to customers dependent on the complexity of the work involved. Where different rates are applicable the customer will be notified of this in advance.


Working Hours

RentaGeek’s normal working hours are:

Monday to Friday                       8:00am to 5:00pm
Weekends / Public Holidays      closed

Work can be arranged to be done after hours and on weekends and public holidays where necessary. RentaGeek reserves the right to charge different rates for this work but will always notify the customer in advance if this is the case.


Job Completion

The customer is paying RentaGeek for expertise and time and not necessarily for a solution. Thus:

  1. If RentaGeek cannot resolve a problem because the customer does not have legal software or other required items, or has lost the necessary software, or for any other reason, then the customer will be charged for the work done and the time spent on that work.

  2. If RentaGeek advises a solution to the customer’s problem and the customer does not wish to accept that solution, then the customer will be charged for the work done and the time spent on doing that work.


Payment

All work is done on a COD basis. Payment is due immediately upon completion of any work. Payment terms are as follows:

Cash                 The customer will be provided with a cash receipt and will receive a Tax Invoice detailing the services provided.

Cheque             The customer will be provided with a receipt and will receive a Tax Invoice detailing the services provided.

EFT                  The customer needs to provide RentaGeek with proof of transfer and will receive a Tax Invoice detailing the services provided.

In the event of non-payment interest will be charged at a rate of 1.5% per month from the date of the invoice until payment is received


Liabilities

RentaGeek shall, under no circumstances, be liable, either in contract, tort or otherwise for any damage or injury caused to the customer, its employees, agents or any third parties. Including, without limitation, any direct and or indirect or consequential damages, expenses, costs, profits, lost savings, earnings, interruption to business activity, lost or corrupted data or other liability arising out of or related to The Services provided by RentaGeek or out of installation, de-installation, use of, or inability to use the customer's computer equipment, hardware, software or peripherals. The customer does indemnify RentaGeek in respect to loss, damage or injury arising from the provision of The Services. RentaGeek has no liability to the Customer for data loss or damage incurred in any circumstances whatsoever.


Confidentiality

RentaGeek will respect the right to confidentiality of all customer's files and or data and will not disclose the data to anybody unless lawfully required to.


Goods Sold

If requested RentaGeek staff will recommend products and services to the customer including hardware and software. RentaGeek makes these recommendations based on experience and/or specifications provided by third parties.

RentaGeek does not guarantee that any product of any type from any third party will do exactly what any customer wants or expects, whether recommended by RentaGeek staff or not.

All expressed or implied warranties, descriptions, representatives and conditions as to the quality or compatibility in respect of The Services, any item of software, hardware or peripheral provided by RentaGeek, are expressly excluded. RentaGeek has no liability as to the suitability of the performance of The Services.


Complaints Policy

If you are unhappy with our service in any way please contact us immediately and we will do our utmost to resolve the problem to your satisfaction.